Last Updated: November 30th, 2025
This Privacy Policy explains how Wellness Dolphin (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit wellnessdolphin.com (the “Site”), make a purchase, or interact with any of our services (“Services”).
In this policy, “you” refers to any visitor, customer, or individual whose information we may process as part of offering our Services.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or service updates. When we make changes, we will update the “Last Updated” date at the top of this page. In some cases, additional notice may be required by law.
Information We Collect
We collect personal information in several ways, depending on how you use our Site. The types of information we gather are listed below.
1. Information You Provide Directly
This may include:
- Contact details: Name, address, phone number, and email address.
- Order details: Billing and shipping information.
- Customer support messages: Any information you include when contacting us.
You may choose not to provide certain details, but doing so may limit your ability to use some features of our Site.
2. Information Collected Automatically
We automatically collect certain usage information (“Usage Data”) through cookies, pixels, and similar tracking technologies. This may include:
- Device and browser information
- IP address
- How you navigate and use our Site
- Interaction data such as clicks, scroll activity, and time spent on pages
These tools help us improve the customer experience and analyze how our Services are used.
3. Information From Third Parties
We may receive information about you from:
- Shopify, which powers our store
- Payment processors for transaction and billing information
- Advertising partners and analytics services
- Service providers who assist in order fulfillment, marketing, or security
Any information we receive from third parties is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
To Provide Our Services
We use your information to fulfill your orders, manage your account, deliver customer support, and operate our Site.
Marketing & Advertising
We may use your information to personalize your shopping experience or send promotional content by email or other channels. You can opt out of marketing messages anytime by clicking “unsubscribe” in our emails.
Security & Fraud Prevention
We use your information to protect our business, detect fraudulent activity, and maintain the security of our Site. Please keep your account credentials confidential and contact us immediately if you believe your account has been compromised.
Service Improvement
We use data to analyze performance, improve website functionality, and enhance customer experience.
Cookies & Tracking Technologies
We use cookies to run our store effectively, improve performance, remember preferences, and analyze user behavior. Some cookies are essential for Shopify functionality.
Most browsers accept cookies by default, but you may choose to disable them. Disabling cookies may affect site functionality.
Our Site recognizes the Global Privacy Control (GPC) signal for opt-out requests related to data sharing and targeted advertising.
How We Share Personal Information
We may share your information with:
- Service providers (e.g., payment processors, shipping carriers, IT support, analytics)
- Business and advertising partners
- Affiliates within our company group
- Parties involved in a business transaction such as a merger or sale
- Legal authorities when required by law
We never use sensitive personal information to infer characteristics about you, and we only share data with your consent or as permitted by law.
Your Rights
Your privacy rights may vary depending on your location. You may have the right to:
- Access the personal information we hold about you
- Request that we delete your information
- Correct inaccurate information
- Receive a portable copy of your data
- Opt out of data sharing or targeted advertising
- Restrict or withdraw consent for processing
- Appeal decisions we make regarding privacy requests
To exercise these rights, please contact us using the information at the bottom of this page. We may need to verify your identity before fulfilling your request.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect information from individuals under 16. If you believe a child has submitted personal information, contact us and we will delete it.
International Data Transfers
We may store or process your personal information outside your home country. When transferring data from Europe, we rely on recognized legal mechanisms such as Standard Contractual Clauses.
Data Security & Retention
We take reasonable steps to protect your information, but no system is completely secure. We retain data only as long as needed to fulfill our Services, meet legal obligations, or resolve disputes.
How to Opt Out of Data Sharing
Click here to opt out of data sharing.
Complaints
If you have concerns about how your information is handled, please contact us. You may also have the right to submit a complaint to your local data protection authority.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
info@wellnessdolphin.com
Unless stated otherwise, Wellness Dolphin is the data controller responsible for your personal information.
